Ibtisam Abu Al-Shon Ali
An administrative unit under the Dean’s Office, established on May 3, 2017. It handles all citizen-related matters (students, institute staff, and external visitors), acting as a vital link to resolve issues, provide fast services, and promote transparency.
About the Unit
The Citizens Affairs Unit receives requests, problems, suggestions, and inquiries from citizens related to the institute and processes them through relevant departments. “Citizens” here refers to students, institute employees, and external visitors. The unit plays a crucial role in delivering services, solving problems, and meeting needs as quickly as possible.
This unit reflects a civilized approach in modern societies and institutional states, enhancing the relationship between citizens and the institute within a framework of transparency and mutual respect.
Objectives of the Citizens Affairs Unit
Workflow & Procedures
Processing Steps
- Receive citizens, listen to complaints, and direct them to the correct channel.
- Respond to inquiries in accordance with the law.
- Address assistant deans, scientific and administrative departments for opinions.
- Write the request exclusively using the unit’s official form.
- Receive all requests addressed to the Dean and present them for decision.
- Coordinate with the University’s Citizens Affairs Division for meetings with the University President.
- Daily follow‑up of the citizen complaints box and the official university group.
- Accept requests via the unit’s official email.
Ways to Contact the Unit
- Visit the unit office in person – Deanery Building.
- Call: 07832083014 (inside the institute or externally).
- Drop complaint in the Citizens Complaints Box near the unit (name must be written).
- Email: requests received via the unit’s official email address (contact the unit to get the address).
Important Links & Application Form
Citizen Interview Form
The official form for submitting requests and scheduling interviews.
Download FormUniversity Communication
Follow Citizens Affairs through the official channels of Al-Samawah Technical Institute.
Institute Official WebsiteKey Responsibilities
Institutional Values
Our unit is committed to transparency, humanity, and quality in delivering services. We ensure that citizens’ voices reach decision‑makers while respecting legal timelines and ethical standards. Prompt response builds institutional trust and fosters community development.
We welcome your suggestions and feedback to improve our services.